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Goods are Exchangable within 14 Days 

Terms and Condition 

1. Must have original purchase receipt

2. Shoes are not used and are in original condition.

3. Can Exchange to different sizes or different design or different color.

4. Total Amount Exchange Must be Exact Same or Higher than the total amount returned

5. CLEARANCE ITEMS are not exchangable.

6. Money is Not Refundable


HOW TO RETURN?
  1. In-store exchange
  2. Post back to us


IN-STORE EXCHANGE

OUR LOCATION

NIKE STORE

Hotspot Caramel Sdn Bhd

Level 2, L2.2, Angsana Johor Bahru Mall,

Pusat Bandar Tampoi,

81200 Johor Bahru, 

Johor Darul Ta'zim, Malaysia





POST BACK TO US



Return address:

Hotspot Caramel Sdn Bhd 

, L2.2, Level 2, Angsana Johor Bahru Mall,

 Pusat Bandar Tampoi,Johor Bahru,

81200, Johor Darul Ta'zim, 

Malaysia


If you have any questions please let us know via whatsapp ( +60 11-1591 1501 )

We recommend if you do return an item to us, do so by recorded delivery. Hotspot Caramel Sdn Bhd will not accept responsibility for lost returns.

Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products' packaging as if tampered with in any way, we can no longer accept the return.

Postages ( from RM 5.50 ) incurred for sending the merchandise back to us shall be borne by the buyer.

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