CAN I RETURN A PRODUCT?
No,Currently we do not accept returns for no reasons. Purchases is not Refundable. However, you can make an exchange with another product.
WHAT IS THE EXCHANGE POLICY?
Product in Exchangable within 14 days read Exchange policy 14 days must be within the post date. Purchases is not Refundable.
HOW TO EXCHANGE A PURCHASE?
You may come to our stores and make an exchange. You may also post back to us. This are the steps for exchanging purchases using post.
STEP 1. Message us via Whatsapp/email ( +6 011-1591 1501 / Manager@myhotspotstore.com) to verify
STEP 2 . Once post, Please send us the Tracking code
STEP 3. After Exchange we will post back for FREE
CAN I EXCHANGE PRODUCT THAT HAS BEEN WORN?
No, Product Return must be in Good Condition/Unused for Non-Clearance items only.
ORIGINAL PRODUCT?
Yes, We sell 100% Original product. We ( HOTSPOT CARAMEL SDN BHD ) are one of the Authorised dealer For Nike and Clarks in Malaysia. If you have any doubt, you may call our Supplier for comformation.
Nike Sales (M) Sdn Bhd +603-7711 6888
C & J Clark (M) Sdn Bhd +603-5569 4868
WHEN WILL MY ORDER BE SHIPPED ?
Once you have placed and paid for your order, we will pack and ship as soon as possible. Shipment are made daily including public holidays. For orders completed before 2pm, it will be shipped the same day.
HOW LONG DOES SHIPPING TAKE?
Standard Shipping usually takes 3 to 14 Working days within Malaysia.( you may choose your preferred shipping company )
EXpress Shipping Takes 2 - 4 Working Days within Malaysia.
Same Day Delivery takes up to 24 Hours for Certain Locations only.
CAN I SPLIT MY PAYMENT BETWEEN MULTIPLE CREDIT CARDS?
No, you can only use one credit/debit card per order, but you can combine a credit/debit card and a gift card for payment.
CAN I PAY USING OTHER CURRENCIES?
No. We currently only accepts Malaysia Ringgit (MYR)
Does my card need international purchases enabled?
Yes,if you don't have a card not issued in Malaysia. We recommend asking your bank to enable international purchases on your card. Please note, some banks may charge a small transaction/currency exhange fee for orders being delivered internationally.
HOW TO EXCHANGE VIA POST
Please Check Our Return Policy
WHAT IS YOURS BIGGEST AND SMALLEST SIZE?
Mens Shoes : 6 US - 14 US // 5.5 UK - 13 UK
Mens Clothes : XS - 4XL ( varies by design and fitting )
Womens Shoes : 5 US - 10 US // 2.5 UK - 7.5 UK
Womens Clothes : XS - 2XL ( varies by design and fitting )
Kids
Toddler & Baby (TD) : US 2c - 10c // 8cm -16cm
Little Kids (Pre-School) : US 11c - 3y // 17cm - 22cm
Big Kids & Teens (Grade-School) : US 3.5y - 7y // 22.5cm - 25cm
Kids Clothes (Boys/Girls) : XS - XL
for more details on sizing Click here Size Guide